Privacy policy

Privacy Policy

Effective date: April 1, 2026

ProTParts ("we," "our," or "us") operates the website protyparts.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site.

1. Information We Collect

We collect the following categories of personal information:

• Identifiers: name, email address, phone number, billing and shipping address.

• Commercial information: products purchased, order history, browsing history on our Site.

• Financial data: payment card details (processed and stored exclusively by our payment processor; we do not store full card numbers).

• Device and usage data: IP address, browser type, referring URL, pages visited, time spent on pages.

• Communications: messages you send us via contact forms, email, or live chat.

2. How We Use Your Information

We use personal information to:

(a) Process and fulfill your orders, including sending order confirmations, shipping notifications, and invoices.

(b) Manage your account and customer relationship.

(c) Respond to inquiries, support requests, and complaints.

(d) Send transactional emails directly related to your purchase.

(e) Send promotional emails and offers — only if you have opted in. You may unsubscribe at any time.

(f) Detect, investigate, and prevent fraudulent transactions and other illegal activities.

(g) Comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing of Information

We share personal information only with:

• Service providers who assist us in operating our Site and processing orders (e.g., Shopify, payment processors, shipping carriers, email service providers). These providers are contractually required to protect your data and use it solely to provide services to us.

• Law enforcement or government authorities when required by law, court order, or to protect our legal rights.

• A successor entity in the event of a merger, acquisition, or sale of all or substantially all of our assets, subject to the acquirer assuming our privacy obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Site traffic, and support our marketing. You may control cookie settings through your browser; however, disabling certain cookies may affect Site functionality.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven (7) years to comply with tax and accounting requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal data; object to or restrict certain processing; data portability; and withdraw consent where processing is based on consent. To exercise these rights, contact us at privacy@protyparts.com. We will respond within 30 days.

California residents: Under the CCPA, you have the right to know what personal information we collect and how it is used, to request deletion, and to opt out of any sale of personal information. We do not sell personal information. To submit a verifiable consumer request, email privacy@protyparts.com.

7. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.

11. Contact Us

For privacy-related questions or requests: privacy@protyparts.com | ProTParts | [Your Address] | [Your City, State, ZIP]